Refund policy

You can cancel a recurring subscription from the available account controls or by emailing yaman@refinar.ai from the email address on your account. Unless the checkout or applicable law says otherwise, cancellation takes effect at the end of the current billing period. You can continue using the paid features until then.

Cancellation stops future renewals. It does not automatically refund a charge that has already been made.

We review refund requests fairly and in line with applicable law, payment-network rules, and the product shown at checkout. A refund may be available when:

• you were charged more than once for the same purchase;
• a technical issue prevented delivery of the paid Service;
• you contact us promptly about a material mismatch between the Service described at checkout and what was provided; or
• a refund is required by applicable consumer law.

Email yaman@refinar.ai with the account email, order or invoice identifier, date of the charge, and a short explanation of the issue. Do not send full card numbers or passwords.

We may ask for reasonable information to verify the purchase and understand the problem. We aim to respond within five business days.

Approved refunds are sent to the original payment method unless the applicable payment provider or law requires another method. Your bank or card issuer controls when the credit appears; it commonly takes three to ten business days after processing.

If a merchant of record processes your payment, that provider may issue the refund, reverse applicable taxes, and apply its own processing timelines. We will help route the request when you contact us.

Please contact us first so we can investigate billing problems. You retain any chargeback rights provided by your card issuer and applicable law. If a chargeback is filed for a valid and delivered purchase, we may provide transaction and delivery information to the payment provider as part of the dispute process.

Billing and refund questions: yaman@refinar.ai.